This Refund & Cancellation Policy explains the conditions under which cancellation of appointments and refunds may be issued.

1. Appointment Cancellation

Patients may cancel their appointment through the hospital website, mobile app, or by contacting our support desk.

• If cancelled at least 24 hours before the appointment: A full refund of the consultation fee (if paid online) will be initiated.
• If cancelled within 24 hours of appointment: Refunds may not be issued, as doctor slots and resources are pre-allocated.
• No-show by patient: No refund is applicable.

2. Hospital-Initiated Cancellation

If the hospital or doctor cancels or reschedules your appointment:

• You may choose a new available slot OR
• Request a full refund, which will be processed without any deductions.

3. Refund Eligibility

Refunds apply only to:

• Online consultation fee
• Doctor appointment fee
• Diagnostics where sample collection/appointment not yet completed
• Services cancelled due to internal scheduling issues

Refund is not applicable for:

• Completed consultations
• Completed diagnostics or procedures
• Emergency or immediate care services
• Pharmacy or consumable purchases
• Any service already availed (fully or partially)

4. Refund Processing Timelines

Once approved:

• Razorpay or payment gateway refunds take 5–7 working days
• Bank refunds may take 7–10 working days depending on the bank
• You will be notified via SMS/email once refund is initiated

5. Mode of Refund

• Refunds will be processed to the original mode of payment only.
• We do not issue cash refunds.

6. Contact for Refund Support

For any refund-related concerns, please contact:

📧 support@abchhospital.in

📞 +91-8882300261